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It's important you report injuries and illnesses

If you become ill or injured, it's important that you report the incident because it may affect the services and benefits available to you and your family. To report and document any injuries, disease, as well as exposure or suspected exposure to toxic substances, use the Form CF 98 Report of Injury, Disease or Illness.

CF Morale & Welfare Services Family Information Line

Family Information Line 365 days a year, 24 hours a day. We listen. If you need us, we're here. Any time. Any reason.

This is a confidential, personal, bilingual and free service offering information, referrals, counselling and crisis support to the military community (CAF members, veterans and their families).

Whether you are located within Canada, the U.S. or overseas, the team is only a phone call or email away.

A trained Family Information Line counsellor will reply to you in your preferred language of English or French by dialing 1-800-866-4546 (North America) or 00-800-771-17722 (International).

Our inbox is always open. Email or schedule a video appointment at: FIL-LIF@cfmws.com.

You can also connect to your local community with your Military Family Resource Centre.

This is a list of programs you may be eligible for

Your local Canadian Armed Forces Transition Centre is the contact to assist you to confirm your entitlements. Bring this list with you.

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You may be eligible for: Military Family Resource Centres Located on Canadian Armed Forces Bases and Wings local Military Family Resource Centres (MFRCs) are the hub of military communities. MFRCs provide programs and services that empower and encourage strong, independent individuals and families. Connect to your local community Contact Connect to Your CAF Community Military Family Resource Centre. More information about this program
You may be eligible for: CF1 Card - Rewards Discounts Services The CFOne Card offers rewards, discounts and services to all members of the Canadian Armed Forces Community. It is the one card you need to access programs and services delivered by Canadian Forces Morale and Welfare Services (CFMWS). Discover the Benefits Don't have a CFOne Card? Register here Contact CFOne Member Customer Service Centre Phone: 1-855-245-0330 (toll free) Monday to Friday, 7:30 a.m. – 10 p.m. ET Sat-Sun 9:00 a.m. to 5 p.m. ET Email: CF1FC@cfmws.com Mail: CFOne Membership Office Canadian Forces Morale and Welfare Services 4210 Labelle Street Ottawa, ON, Canada K1A 0K2 More information about this program
You may be eligible for: Canadian Forces Member Assistance Program (CFMAP) The CFMAP is a partnership between the Department of National Defence (DND) and Health Canada's Emergency Preparedness and Occupational Health Directorate Employee Assistance Services (EAS). The CFMAP offers confidential, voluntary, short term counselling to assist with resolving many of today's stresses at home and in the work place. The CFMAP should not be regarded as treatment for mental illness or addictions. Contact Entitled individuals residing in Canada and the USA can access this program through the toll free telephone number 1-800-268-7708 (TDD 1-800-567-5803). Entitled individuals residing in other countries must dial the International Access Code of the country from which they are calling and then 1-800-268-7708. This line is staffed 24 hours a day, 365 days a year by a fully bilingual, trained counsellor. The role of the telephone counsellor is to refer the client to a counsellor in private practice for face-to-face counselling, and if the client is in crisis, to provide counselling over the phone. For more information refer to the CFMAP website. Contact will be made with the client within 48 hours and an appointment will take place within five days or sooner in crisis situations. More Information about this program
You may be eligible for: HOPE Program (Helping Our Peers by Providing Empathy) The purpose of HOPE is to provide social support assistance to families that are affected by the loss of a loved one. HOPE matches trained peer volunteers to bereaved families. Contact More information on the HOPE program. HOPE can be reached toll free 1-800-883-6094 or email at HOPE-ESPOIR@forces.gc.ca More Information about this program
You may be eligible for: Operational Stress Injury Social Support (OSISS) Operational Stress Injuries (OSIs) are very real and have always been a part of military history. These invisible wounds that injure the mind and spirit can be just as fatal as physical wounds. Operational Stress Injury Social Support (OSISS) offers support by listening to those who are suffering, drawing on similar experiences, and providing assistance and guidance using resources available from the Department of National Defence (DND), Veterans Affairs Canada (VAC), and the community. Contact Peer Support Coordinators and can be reached toll free at 1-800-883-6094. For more information on OSISS, visit the OSISS website. More Information about this program
You may be eligible for: Soldier On Soldier On provides resources and opportunities for ill and injured personnel to enjoy sports and recreation in a supportive environment that encourages them to become active for life. Contact For more information, visit the Soldier On website E-mail: Soldieron-sanslimites@forces.gc.ca Or contact your Transition Center Also, follow Soldier On on social media: Soldier On Facebook Soldier On Twitter Solider On Instagram Soldier On Youtube More Information about this program
You may be eligible for: The Road to Mental Readiness (R2MR) Program The overall training goals of The Road to Mental Readiness (R2MR) program are to improve short term performance and well-being, while mitigating any negative longer term mental health problems for CAF personnel and their families. R2MR is a program of the Canadian Forces Health Services. Contact For more information on R2MR, visit their website. Families requiring further information should contact their local MFRC. More Information about this program
You may be eligible for: Atlas Institute for Veterans and Families Atlas brings Veterans, Families, service providers and research partners together to create, gather and share knowledge on Veteran and Family mental health. We help to integrate this information into practice to improve treatment and support. Contact Atlas Institute for Veterans and Families is hosted by: Royal Ottawa Mental Health Centre 1145 Carling Avenue Ottawa, Ontario K1Z 7K4 Join us More information about this program
You may be eligible for: Medical Treatment and Expenses This section describes the entitlement to medical treatment and coverage of medical expenses for Canadian Armed Forces (CAF) members dependent upon their terms of service. Contact Medical treatment and expenses are entitlements under the responsibility of the Commander, Canadian Forces Health Services Group (CF H Svcs Gp). The point of contact is the closest military Health Services Centre. More Information about this program
You may be eligible for: SISIP Financial Services (SISIP FS) As a division of the Canadian Forces Morale and Welfare Services (CFMWS) since 1969, SISIP FS provides tailored and unbiased financial solutions, suited to meet the needs of serving and former members of the Canadian Armed Forces (CAF) community. Conveniently located at major bases/wings/units across Canada, the highly qualified professionals of the SISIP FS team are committed to enhancing the financial well-being of CAF personnel. Contact For locations, contact numbers and to verify eligibility to these and other SISIP FS programs, products and services, visit SISIP FS on-line or phone 1-800-267-6681. More Information about this program
You may be eligible for: Canadian Defence Community Banking (CDCB) Designed specifically for the Defence Community, Canadian Defence Community Banking offers cost-effective banking plans with unique features tailored to the military lifestyle and needs. Discover banking that serves your military life, with no-fee banking, no annual fee credit card options, rewards and optimized mortgage and lending rates, even when you relocate. For more than 10 years, BMO Bank of Montreal has supported Canadian Armed Forces members, veterans and their families through the Canadian Defence Community Banking Program. Get BMO employee discounts on your mortgage, with flexibility to move or break your mortgage through the Integrated Relocation Program when you're reposted. Grab onto support for the entrepreneurs in your military family by accessing a business account for as little as $6 per month to help you stay ahead of the competition. Contact Contact SISIP FInancial Client Support online or dial 1-800-267-6681. More information about this program
You may be eligible for: Employment for Military and Veteran Spouses Explore employment services customized for spouses/partners of CAF members and spouses/partners of Veterans. Search the online job bank, build your business, take a virtual course, access career advice, and get support for job relocation, including to the U.S. and Europe. Find a Job Career Development Entrpreneurs Career Relocation Check out all that MFS can offer to help you achieve your professional goals. Contact Begin connecting with employers - Search the MSEN job bank Contact us at employment@cfmws.com More information about this program
You may be eligible for: Virtual Doctor Support for Military Families For a limited time, Canadian Forces Morale and Welfare Services and Maple are collaborating to provide online doctor visits to dependents of Canadian Armed Forces (CAF) members living in Canada. The service is available seven days a week, 24 hours a day. A valid CFOne card number is needed to confirm your eligibility for this program. If you are unable to connect with your own family physician or don't have one, Maple's doctors can provide you with: medical advice, prescriptions, lab or imaging requisitions. Contact Contact the Family Information Line at 1-800-866-4546 to get an access code for the service. More information about this program
You may be eligible for: Veteran Family Telemedicine Service The Veteran Family Telemedicine Service connects medically released Veterans and their families to Maple, a national network of Canadian-licensed doctors, nurse practitioners, and healthcare providers who are accessible online via secure text messaging, audio, or video. It provides medically released Veterans of the Canadian Armed Forces and their families, one year access to virtual care service. This service works to ensure that you have timely access to a primary care physician during the first year of transition. Veterans of the Canadian Armed Forces and their families have one year from their medically released date to sign up in order to be eligible for the Veteran Family Telemedicine Service. Bereaved families of deceased Canadian Armed Forces members also have access to this service. Contact Click here to visit Maple and fill out the required information, including name, medical release date, and last three digits of your military service number from when you were in the Canadian Armed Forces or contact the Family Information Line at 1-800-866-4546 More information about this program
You may be eligible for: Return Move (Reserve Force) Upon completion or termination of the period of employment by the employer/hiring authority Reserve Force members may entitled to a return move from their current place of duty. Contact To initiate a request for a move, the point of contact is the Release Section of the closest CAF Base. For assistance in obtaining contact information for the Release Section, inquire through the Family Information Line at 1-800-866-4546. More information about this program
You may be eligible for: Reserve Dental Care Plan (RDCP) As a part of the Reserve Health Benefit Plan, some Reserve Force members and their dependants are eligible to participate in the Reserve Dental Care Plan (RDCP). The RDCP provides coverage for specific services and supplies that are not covered under a provincial health or dental care plan. Contact For more information on the RDCP, please refer to the above link and/or contact the unit Orderly Room. More Information about this program
You may be eligible for: Dependants' Dental Care Plan (DDCP) The DDCP provides coverage for specific services and supplies that are not covered under a provincial health or dental care plan. Contact For more information on the DDCP, contact the unit Orderly Room. More Information about this program
You may be eligible for: Group Medical Benefits— Public Service Health Care Plan (PSHCP) The PSHCP provides access to Medical and Drug Insurance for pensioners, survivors and dependants. Contact Contact the local unit Orderly Room for more information on the Public Service Health Care Plan. Alternatively, for retired members, survivor's and their dependants, contact Directorate Pension and Social Program (DPSP) or the Government of Canada Pension Centre at 1-800-267-0325 or visit their website. More Information about this program
You may be eligible for: Sexual Misconduct Support and Resource Centre Support services for currently serving and former Canadian Armed Forces members, National Defence public service employees, Cadets, Junior Canadian Rangers, and their families aged 16 and older, affected by sexual misconduct. Guidance and support for leaders and management on addressing sexual misconduct. Independent Legal Assistance Program Learn about the program that facilitates access to legal assistance for individuals who have experienced military sexual misconduct. Military Sexual Trauma Peer Support Program Learn about the development of the program, its model and features. Restorative Engagement program Learn more about the Restorative Engagement program and how you can participate as a class member or a Defence representative. Contact Get support services By telephone, 24/7 at: Toll-free (North America): 1-844-750-1648 Local National Capital Region or collect call from anywhere else except the United States: 613-996-3900 Email: DND.SMSRC-CSRIS.MDN@forces.gc.ca (Emails replied during business hours, 7 am to 5 pm, Eastern Time) See Contact the SMSRC webpage section for alternate international coordinates More Information about this program
You may be eligible for: National Defence and Canadian Armed Forces Ombudsman The Ombudsman's Office is a direct source of information, referral, and education for the men and women of the Department of National Defence and the Canadian Forces. The Ombudsman also investigates complaints and serves as a neutral third party. We are ready to help. Contact Reach us on Live Chat, Online Booking or by phone 1-888-828-3626. More information about this program
You may be eligible for: Education Expense Reimbursement (EER) The purpose of EER is to provide eligible members with opportunities related to Professional Development, accreditation of military training, and preparation for career transition. Contact Details on all EER Programs, reimbursement rates, and career maximum expenses can be found on the CDA webpage or at the Self-Development Program – Education Expense Reimbursement (SDPEER) website (Intranet). Contact CDA - EER Help Desk for further information relating to EER programs at SDPEER-PARFS@forces.gc.ca More Information about this program
You may be eligible for: Canadian Armed Forces Transition Group (CAF TG) Headquarters Client Services In cooperation with the Transition Centres (TC) Services sections, CAF TG Headquarters (CAF TG HQ) Services Delivery section provides personalized service to ill and injured CAF members, former members and their families. The TC Services Sections usually advocate on members' behalf and assist with various casualty administration problems and challenges. When these tasks cannot be resolved locally, CAF TG HQ Services Delivery personnel provide assistance using the additional resources available at HQ level. Contact The Point of Contact to determine eligibility for compensation and/or benefits is the local TC. More Information about this program
You may be eligible for: Canadian Armed Forces Return to Duty Program for Members (CAF RTD) The RTD program is a personnel management tool that works with and in harmony with other programs and services that provide care and support to ill and injured members. It provides a framework for enhanced communication between the member, the medical authorities and the CoC, while respecting privacy expectations. The RTD program is a rehabilitation initiative that helps members ease back into the workplace by adapting schedules and duties to their level of ability. The more supportive the work environment, the greater the potential for success. Contact To obtain the name of the nearest RTD program coordinator, please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 or visit your nearest Canadian Armed Forces Transition Centre/Unit for assistance. More Information about this program
You may be eligible for: PSP Reconditioning Program The PSP Reconditioning Program supports Canadian Armed Forces (CAF) members as they recover from illness or injury through customized exercise, training plans, and access to sports. A key piece of the CAF TG's Return to Duty Program, PSP's Reconditionning Program is designed to help members as they recover, support them in returning to active duty, and improve their quality of life as quickly and safely as possible. The PSP Reconditioning Program is delivered on CAF Bases and Wings (B/W) by PSP Reconditioning staff who hold the Clinical Exercise Physiologist certification under the Canadian Society for Exercise Physiology (CSEP-CEP) and are trained to work with severely ill and injured personnel. The partnership between health and fitness professionals on each B/W ensures smooth transitions for personnel during all phases of recovery. Each B/W program is overseen by their respective Reconditioning Manager or their Reconditioning Specialist. By providing customized fitness training plans, these specialists are able to support CAF members in regaining functional abilities, and work with them to achieve the high level of physical fitness required to be operationally ready and effective members of the military. The PSP Reconditioning Program builds upon the principles established by the CF Health and Physical Fitness Strategy – a roadmap for improving the fitness of the CF as a whole – and the individualized care for the ill and injured provided through both Bases and Wings (B/W) Transition Center and the CF Rehabilitation Program. The PSP Reconditioning Program works in partnership with CF Health Services, CAF Transition Group, Soldier On, and B/W Chain of Command, all of whom provide dedicated support to soldiers recovering from illnesses and injuries. This shared approach ensures a seamless transition between physical rehabilitation and physical fitness reconditioning, which is crucial to developing personnel's functional independence and returning to active duties. Contact To get more information, connect with your local transition centre or contact the Canadian Armed Forces Transition Group.Contact a representative Monday to Friday from 8 am to 5 pm Eastern Standard Time. Our service standard is same day or next business day. All calls are confidential. Phone Canada wide toll free: 1-800-883-6094 National Capital Region: 613-995-1457 Worldwide via the Military network: CSN 995-1457 TTY/TDD: 1-800-467-9877 To obtain the name of the nearest RTD program coordinator, please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 or visit your nearest Canadian Armed Forces Transition Centre/Unit for assistance. Email: CAFTG-GTFAC@forces.gc.ca https://www.cafconnection.ca/National/Community-Locator.aspx More information about this program
You may be eligible for: Second Career Assistance Network (SCAN) The purpose of SCAN is to assist military personnel in planning and preparing for retirement from the CAF and in the transition to civilian life. SCAN services include: Long Term Planning (LTP) seminars; transition seminars; career transition and job-search-related workshops; individual counselling; administration of a career interest inventory a questionnaire designed to assist members consider potential options for post-military employment; and the provision of a reference library. SCAN is the main program through which the CAF makes general transition services available to CAF members. Contact CAF members interested in participating in SCAN services should contact their local Base/Wing Personnel Selection Officer. More Information about this program
You may be eligible for: Planning Ahead: Wills and Estate Planning Estate planning is the whole process of arranging your personal affairs in contemplation of your death or mental/physical incapacity. Proper estate planning will ensure that your family members have less to worry about in these circumstances. More Information about this program
You may be eligible for: Caregiver Assistance Benefits The purpose of the Caregiver Benefit is to reimburse an ill or injured member for payments made for child care or other caregiving expenses. Contact The Point of Contact (POC) to determine eligibility and initiate a request for reimbursement is the local Transition Centre (TC). More Information about this program
You may be eligible for: Home Assistance Benefit The purpose of the Home Assistance Benefit is to reimburse an ill or injured member for payments made to look after the member's principal or temporary residence. Contact The Point of Contact (POC) to determine eligibility and initiate a request for reimbursement is the local Transition Centre (TC). More Information about this program
You may be eligible for: Allowance - Loss of Operational Allowances (ALOA) The intent of ALOA is to provide financial assistance for the economic loss of allowance(s) to an officer or non-commissioned member who becomes a military casualty and is no longer able to serve in the Special Duty Area (SDA) or Special Duty Operation (SDO). Contact For more information on ALOA, contact Director Pay Policy and Development 3 (DPPD 3) at 613-995-2071. More Information about this program
You may be eligible for: Reserve Force Compensation (RFC) During a Period of Injury, Disease or Illness Reserve Force Compensation (RFC) could apply when an injury or illness continues beyond the termination of the Class of Reserve service during which subject injury or illness occurred. Contact For further additional information, please contact the Canadian Armed Forces Transition Group Headquarters, toll free at 1-800-883-6094. More Information about this program
You may be eligible for: Extension of Class "C" for Reserve Service Personnel sustaining injury or Illness on Special Duty Service (SDS) The purpose of an extension to Class C Reserve Force Service is designed to effectively reintegrate into the workplace, all Reserve Force personnel, who sustain an injury or illness while on Class C Service on an approved period of Special Duty Service (SDS). Contact For further additional information, please contact the Canadian Armed Forces Transition Group Headquarters, toll free at 1-800-883-6094. More Information about this program
You may be eligible for: Next of Kin Travel Benefit (NKTB) for Ill and Injured Members The purpose of the Next of Kin Travel Benefit (NKTB) is to pay or reimburse an ill or injured member for the travel and living expenses of the next of kin (NOK) and pre-authorized travel assistant. A member is eligible to receive the NKTB if all of the following conditions are satisfied: It is assessed by a Canadian Forces Medical Officer or authorized civilian physician that: the member has a very serious illness or injury (i.e., life-threatening); or the presence of the member's NOK is immediately required at the member's location; and the Chief of the Defence Staff (CDS) – or an officer designated by the CDS determines that there is no operational or security reason that prevents the next of kin and a travel assistant, as the case me be being at the member's locations; and the next of kin and a travel assistant, as the case maybe travel to the member's location. Contact For further information, please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 or visit your nearest Canadian Armed Forces Transition Centre/Unit for assistance. More Information about this program
You may be eligible for: Government Employee's Compensation Act (GECA) - Disability Benefits The GECA provides compensation for the loss of earnings, medical care and other related benefits to federal employees injured in the course of their employment or disabled by reasons of an industrial disease due to the nature of their employment. Contact For more details on GECA coverage, refer to the Labour website or call the GECA regional office. More Information about this program
You may be eligible for: Vehicle Modifications Benefit This benefit is intended to reimburse an ill or injured member for payments made to modify a total of one private motor vehicle (PMV) to allow the member to drive or be a passenger. Contact The Point of Contact (POC) to determine eligibility and initiate a request for reimbursement is the local Transition Centre (TC). More Information about this program
You may be eligible for: Home Modifications Benefit The purpose of this Benefit is to reimburse an ill or injured member for payments made to modify the member's principal residence to meet the member`s daily living requirements (ADL and IADL) based on the member's medical restrictions. Contact The Point of Contact (POC) to determine eligibility and initiate a request for reimbursement is the local Transition Centre (TC). More Information about this program
You may be eligible for: Home Modification Move Benefit The purpose of the Home Modifications Move Benefit is to reimburse an ill or injured member for moving expenses incurred during home modifications including expenses incurred while occupying a temporary residence. Contact The Point of Contact (POC) to determine eligibility and initiate a request for reimbursement is the local Transition Centre (TC). More Information about this program
You may be eligible for: Attendant Care benefit The purpose of the Attendant Care Benefit is to reimburse an ill or injured member for payments made to an attendant to provide non-clinical support to that member on a full-time basis. Contact The Point of Contact (POC) for eligibility and reimbursement is the local Transition Centre (TC). More Information about this program
You may be eligible for: Posting to CAF Transition Group (CAF TG) and the Service Personnel Holding List (SPHL) A posting to the CAF TG provides an ill or injured CAF member with the opportunity to focus on recovery and rehabilitation, with the primary aim of returning to duty. The posting of ill and injured members to the CAF TG also allows Commanding Officers (COs) to focus on unit operational imperatives, with a secondary possibility that a vacant position may be filled via the posting process by the ill or injured member's career manager. Contact For further information on the CAF TG, please contact the nearest TC, or CAF TG HQ toll free at 1-800-883-6094. More Information about this program
You may be eligible for: Vocational Rehabilitation Program for Serving Members (VRPSM) VRPSM is a program that enables eligible CAF members who have been notified of an impending item 3(a) or 3(b) medical release, with the approval of their CO, to commence participation in vocational rehabilitation training for up to six months prior to their final date of release. Contact Additional info VRPSM may be obtained by contacting the closest CAF Transition Centre (CAF TC) or by contacting Director Casualty Support Management (DCSM) at 1-800-883-6094 or DND.Transition.MDN@forces.gc.ca More Information about this program
You may be eligible for: My VAC Account Serving Canada's Veterans, members and their families online. My VAC Account is a simple and secure way to do business online with Veterans Affairs Canada. With your account, you can: Apply for benefits and services Communicate by secure messaging Manage your transition Track the status of your applications View a summary of your benefits Update your personal information New to My VAC Account? Register if you are a Veteran, member of the CAF or RCMP, or a family member. Contact Call Monday to Friday 8:30 to 4:30, EST Toll-free: 1-866-522-2122 TDD/TTY 1-833-921-0071 Outside of Canada? United States: 1-888-996-2242 (toll-free) United Kingdom, Germany, France, Belgium: 00-800-996-22421 (toll-free) All other countries: 1-613-996-2242 (collect) Email: information@veterans.gc.ca More information about this program
You may be eligible for: Veterans Affairs Canada Benefits Canadian Armed Forces (CAF) Members, Veterans, their survivors and/or dependent children may be eligible for benefits and services administered by Veterans Affairs Canada (VAC). Contact Website VAC E-mail: information@vac-acc.gc.ca (English) 1-866-522-2122 (French) 1-866-522-2022 Address Veterans Affairs Canada PO Box 7700, Charlottetown PEI C1A 8M9 To find the office or centre nearest you, visit the VAC website More Information about this program
You may be eligible for: Veteran Family Program Releasing from the Canadian Armed Forces can be challenging for members and families, but even more so when the release is the result of a medical situation. When a Canadian Armed Forces member makes the transition from active service to veteran status, their family does too. The Veteran Family Program is here to help ease that transition by providing enhanced information and referral services, specialized transition programs and some of the traditional programs offered through Military Family Resource Centres. Contact Visit any Canadian Military Family Resource Centre and speak with the onsite Veteran Family Program Coordinator; Call the Family Information Line at +1-800-866-4546 or email FIL@CAFconnection.ca; More information about this program
You may be eligible for: Federal Public Service Employment Priority Appointment for Eligible 3(a) or 3(b) Released Canadian Armed Forces (CAF) Members Amendments to the Public Service Employment Regulations (PSER) allow for the priority appointment of certain medically released members of the CAF to positions in any department of the public service governed by the Public Service Employment Act (PSEA). This means that medically released CAF members who meet certain eligibility criteria, are entitled to be considered for employment in priority over other potential candidates for a position. Contact For additional information on priority entitlement for jobs in the public service, contact a member of the DCSM Transition Services team at: Mailing Address: DCSM Transition Service Director Casualty Support Management National Defence Headquarters 101 Colonel By Drive Ottawa, ON K1A 0K2 Toll free: 1-800-883-6094 Fax: 1-613-971-0156 Email: DND.Transition.MDN@forces.gc.ca More Information about this program
You may be eligible for: Canadian Armed Forces (CAF) Transition Group (TG) Military Career Transition Services Recognizing the commitment and sacrifice of Canadian Armed Forces (CAF) members and theextraordinary demands and challenges of the military lifestyle, the CAF makes military career transitionprograms and services available to members to assist in their transition to civilian life. CAF TG Military Career Transition Services are a suite of programs and services for transitioningCAF members, including some programs available exclusively to medically releasing members.Programs include: Second Career Assistance Network (SCAN), Career Transition Workshops, theVocational Rehabilitation Program for Serving Members (VRPSM), and the Federal Public ServiceEmployment – Priority Entitlement for Eligible 3(a) or 3(b) Released Canadian Armed ForcesMembers. For more information, refer to https://www.canada.ca/en/department-national-defence/services/benefits-military/transition.html In that link, the ‘My Transition Guide: Transitioning fromMilitary to Civilian Life' can also be found. It can also be found at this link https://www.canada.ca/en/department-national-defence/corporate/reports-publications/transition-guide.html The CTAP suite of programs falls under the policy and program management authority of theDirectorate Casualty Support & Management (DCSM). Contact Email: CAFTG-GTFAC@forces.gc.ca Telephone CAF TG HQ/Director Casualty Support Management (DCSM) at 1-800-883-6094 from 0800 hours to 1700 hours (8 a.m. to 5 p.m.), Monday to Friday, Eastern Standard Time (EST). Voicemail will be active at all other times. All calls are confidential and telephone messages will be returned on the next business day. To reach CAF TG from outside of Canada, call collect at 613-992-0307. In writing: Canadian Armed Forces Transition Group Major-General George R. Pearkes Building National Defence Headquarters Ottawa, ON K1A 0K2 Internet: www.canada.ca/en/department-national-defence/services/benefits-military/health-support/casualty-support.html More Information about this program
You may be eligible for: Digital Transition Centre: Book an Appointment with a Transition Advisor for a transition plan consultation Transition Advisors (TAs) are your guides through the Military to Civilian Transition (MCT) process. They will help you: Explore career change options in the CAF that could work for you; Explore your readiness to transition across key areas of your life, such as your Health, Finances, Sense of Purpose, Life Skills/Preparedness, Housing, and Social Integration; Guide the design of an MCT Transition Plan that is personalized, professional, and holistic; and Collaborate with your Release Section, Veterans Affairs Canada, and Military Family Services to make sure that you are connected to all applicable services and benefits. Contact Connect to the right resources, services, and supports you need, every step of the way into civilian life. Book a Transition Advisor to help you make informed decisions, guide, and advocate on your behalf throughout your transition. More information about this program
You may be eligible for: Veterans Affairs Canada (VAC) Benefits and Services Canadian Armed Forces (CAF) Members, Veterans and their family members may be eligible for benefits and services administered by Veterans Affairs Canada (VAC). There are a wide variety of services for Veterans and their families—programs to assist you after an injury or during the transition from military to civilian life, and many other services to help you and your family throughout your life. Contact For more information on services and benefits and how to apply: My VAC Account - a simple and secure way to do business online with VAC: https://www.veterans.gc.ca/eng/e_services General information on VAC Services and Benefits: http://www.veterans.gc.ca/eng To find the office or centre nearest you, contact VAC: http://www.veterans.gc.ca/eng/contact More Information about this program
You may be eligible for: Translate your military skills, training, and experience to civilian equivalencies The skills, training and experiences you've accumulated during your military career are turned into highly sought after equivalencies for civilian jobs. There are two Military to Civilian online databases that will: Translate your military skills, training, and experiences to civilian equivalencies; and Equate your military occupation with a variety of parallel civilian careers. Contact Click here to access the military-civilian translation databases. Find an equivalent civilian career - MNET Equivalency Tool My Skills and Education Translator tool - MySet Education Tool Jobs for veterans - Find job opportunities using Job Bank. More information about this program
You may be eligible for: My Transition App The Canadian Armed Forces Transition app has been designed to assist all military members in their transition to civilian life and the civilian workforce. Contact Download the app here More information about this program
You may be eligible for: Military transition events calendar The Directorate of Transition Services and Policy Engagements and Partnerships Sections has launched a new calendar to promote and connect the transitioning military population with employment, education, training and information opportunities. Events that promote opportunities for development, learning and networking are all welcomed. Contact If you are a non-profit, government organization, employer or have a CAF/Veterans Affairs Canada event to promote, please fill out this form and promote your support to transitioning members! Please make sure your event meets the submission guidelines before submitting the form. More information about this program
You may be eligible for: Royal Canadian Legion — Services Bureau The Legion's professionally trained Command Service Officers, whose role is mandated through legislation, provide representation services, advocacy and benevolent assistance free of charge, whether or not one is a Legion member. Contact For more information on Royal Canadian Legion services including representation and advocacy services, and benevolent assistance, Legion Housing, the Poppy Fund, and assisting homeless and “at-risk” veterans, contact the Dominion Command Service Bureau at 1-877-534-4666 or on their website. More Information about this program
You may be eligible for: Regular Force Release Information (Financial Aspects) This section outlines the financial aspects of the release process. Pay accounting actions are carried out upon receipt of a message promulgating a release, or when a Canadian Armed Forces (CAF) member is being cleared for release, whichever is the earlier. Contact For pay questions concerning Released and Releasing personnel, call 1-800-773-7705, or in the NCR, 613-971-6006. More Information about this program
You may be eligible for: Veteran Ombudsman You are a serving CAF member, RCMP member, Veteran, family member or representative and you feel you have been treated unfairly by Veterans Affairs Canada, need guidance on who to talk to at VAC, or need help with the submission of a review, the Office of the Veterans Ombudsman is here to help. Services for Veterans Information / Referrals: We can help you navigate the often complex Veterans Affairs Canada system by providing information about benefits and services, your rights and redress options, and by referring you to the right service for your needs. Complaint resolution: We can help address your complaint if you believe you have been treated unfairly by Veterans Affairs Canada. Every attempt is made to resolve complaints quickly and informally. Contact General Inquiries Telephone (toll-free): 1-877-330-4343 Office hours (Monday to Friday) 9:00 a.m. to 5:00 p.m. (NDT) 8:30 a.m. to 4:30 p.m. (ADT) 7:30 a.m. to 3:30 p.m. (EDT) 6:30 a.m. to 2:30 p.m. (CDT) 5:30a.m. to 1:30 p.m. (MDT) 4:30 a.m. to 12:30 p.m. (EDT) Email: info@ombudsman-veterans.gc.ca Fax: (toll-free): 1-888-566-7582 Regular mail: Office of the Veterans Ombudsman P.O. Box 66 Charlottetown, PE C1A 7K2 Submit a complaint: https://www.ombudsman-veterans.gc.ca/en/get-started/complaint More information about this program
You may be eligible for: Canadian Forces Severance Pay (CFSP) Severance Pay is a lump sum payment paid to the member upon release. Contact This benefit is administered and paid by RBA at National Defence Headquarters (NDHQ). For additional information, message the RBA positional inbox. More Information about this program can be found here, or call toll free at 1-800-773-7705. More Information about this program
You may be eligible for: Intended Place of Residence (IPR) When a serving Canadian Armed Forces (CAF) member is deceased, IRP benefits may be provided to the CAF member's dependants as though they were a CAF member with 10 or more years of Regular Force service. Contact To initiate a request for a move, the point of contact is the Release Section of the closest CAF Base. For assistance in obtaining contact information for the Release Section, inquire through the Family Information Line at 1-800-866-4546. More Information about this program
You may be eligible for: Canadian Forces Superannuation Act (CFSA) – Pension Benefits for Members The CFSA and associated regulations set out pension arrangements for Canadian Armed Forces (CAF) members and their dependants including the payment of benefits, indexing of annuities and supplementary death benefits. Contact For any matters concerning the CFSA, contact the Government of Canada – Pension Centre at 1-800-267-0325. More information about this program can be found here. More Information about this program
You may be eligible for: Pensioner's Dental Service Plan (PDSP) The PDSP is intended to provide coverage to Eligible Pensioners for specific dental services and supplies that are not covered under a provincial or territorial health or dental care plan. Contact For more information on applying for the Pensioners' Dental Services Plan, visit the PDSP website, or Directorate Pension and Social Program (DPSP), or the Government of Canada Pension Centre at 1-800-267-0325. More Information about this program
You may be eligible for: Veteran's Service Card (VSC) Get recognized for your service and stay connected to military and veteran support programs with your Veteran's service card. Contact Email: VSCQuestions.EnquetesCSAC@forces.gc.ca Telephone: 1-833-995-0004 Mail: Director General Defence Security National Defence Identification Service Veteran's Service Card National Defence Headquarters MGen George R. Pearkes Building 101 Colonel By Drive Ottawa, ON K1A 0K2 Website: veterans-service-card.canada.ca/en/cu-cu/ More Information about this program
You may be eligible for: CAF - Long Term Disability (LTD) (SISIP FS) Vocational Rehabilitation Program (VRP) The Canadian Armed Forces Long Term Disability (CAF LTD) plan is a group insurance plan for CAF personnel, administered by SISIP Financial with Manulife the insurer, on behalf of the co-policy owners: the DM DND and CDS. The CAF LTD VRP is a component of the CAF LTD plan. The CAF LTD VRP is available to CAF members who have been medically released, or to those who are about to be medically released, or have been assessed as 'Totally Disabled' by the insurer, Manulife, and have been approved for benefits under the CAF LTD plan. The primary goal of the CAF LTD VRP program is to provide vocational rehabilitation support to assist eligible members in successfully transitioning to civilian employment by enhancing existing education, skills, training and experience, if required. Once approved for LTD benefits, the claimant will be sent an introduction package containing the objectives and procedures with respect to the VRP. A VRP counsellor will assist the member in determining the best training plan and program. These plans are approved on an individual basis. Contact For further information contact the local SISIP Financial office or SISIP Financial at 1-800-267-6681. The primary point of contact for CAF LTD is CAF LTD Services – Manulife at 1-800-565-0701. More Information about this program
You may be eligible for: Quebec Pension Plan (QPP) - Disability Benefits The QPP provides disability benefits to eligible contributors and their dependent children. Contact For information on eligibility for QPP Disability Benefits, visit the website. More Information about this program
You may be eligible for: Canada Revenue Agency (CRA) Disability Tax Credit The federal government recognizes that Canadians with severe disabilities face a higher cost of living. The disability tax credit (DTC) is a non-refundable tax credit that helps people with disabilities or their supporting persons reduce the amount of income tax they may have to pay. Once an individual is eligible for the DTC, they may claim the disability amount on their income tax and benefit return. This amount includes a supplement for persons who are under 18 years of age at the end of the year. Contact For more information about the DTC, visit the CRA website or call 1-800-959-8281. More Information about this program
You may be eligible for: Canada Pension Plan (CPP) Disability Benefits The CPP provides disability benefits to eligible contributors and their dependent children. Contact The administration of CPP Disability benefits is the responsibility of Human Resources and Social Development Canada (HRSDC). They may be reached by calling Service Canada toll free 1-800-277-9914. For more information on CPP-Disability Benefits, visit Service Canada online. More Information about this program
You may be eligible for: United Nations (UN) Military - Death and Disability Compensation The UN has a Death and Disability Compensation program for members on UN missions. However, it makes a key distinction between medical claims for United Nations Military Observers (UNMOs), and those for contingent members, including staff officers. Contact UNMO Claims should be forwarded by mail to the following address: Deputy Military Adviser Permanent Mission of Canada to the United Nations One Dag Hammarskjöld Plaza 885 Second Avenue, 14th Floor New York, NY 10017 USA More Information about this program
You may be eligible for: Designated Assistant The very serious illness/injury or the death of a service member is one of the most sensitive personnel-related events that a unit and its members will experience. Coordinated and intensive efforts of the unit and supporting staff are required to respond to the needs of the member and the family, and to the requirements of the service. To reduce the administrative burden on the military and the family in their time of crisis, the Commanding Officer (CO) will appoint a DA. Contact For further information, please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 or visit your nearest Canadian Armed Forces Transition Centre/Unit for assistance. More Information about this program
You may be eligible for: Canada Pension Plan (CPP) Survivor Benefits The CPP provides survivor benefits to eligible survivors or to the estate of a deceased contributor who has made enough contributions to the CPP. Contact The administration of CPP Survivor benefits is the responsibility of Human Resources and Social Development Canada (HRSDC). They may be reached by calling Service Canada toll free 1-800-277-9914 in English or 1-800-277-9915 in French. For more information on the CPP Death Benefit, visit Service Canada online. For more information on CPP Survivor Pensions, visit Service Canada online. For more information on CPP Children's Benefit, visit Service Canada online. More Information about this program
You may be eligible for: Quebec Pension Plan (QPP) Survivor Benefits The QPP provides benefits to the next of kin (NOK) of workers who have sufficiently contributed during their lifetime. Contact For information on eligibility for QPP Survivor Benefits, visit the website. More Information about this program
You may be eligible for: Government Employee's Compensation Act (GECA) - Death Benefits The GECA provides compensation for the loss of earnings, medical care and other related benefits to federal employees injured in the course of employment or disabled by reasons of an industrial disease due to the nature of their employment. Contact For more details on GECA coverage, refer to the Labour website or call your GECA regional office. More Information about this program
You may be eligible for: Canadian Forces Superannuation Act(CFSA) – Survivor Benefits The Canadian Forces Superannuation Act (CFSA) and associated regulations set out pension arrangements for Canadian Armed Forces (CAF) members and their dependants including the payment of benefits, indexing of annuities and supplementary death benefits. Contact For any matters concerning the CFSA, contact Government of Canada – Pension Centre at 1-800-267-0325. For more information about this program, see the survivor death benefits webpage or the Canadian Forces Superannuation Act - Survivor Benefits. More Information about this program
You may be eligible for: The Canada Company Scholarship Program The Canada Company's Scholarship Program's aim is to recognize the sacrifice of Canada's military members made in service to our country, and to honour their legacy through the children they have left behind. It includes children of military members who passed away due to PTSD. Eligible children receive $4,000.00 a year, for a maximum of four years, in scholarship for their college or university education. Contact For more information email info@canadacompany.ca More Information about this program
You may be eligible for: SISIP - Accidental Dismemberment Insurance Plan (ADIP) The ADIP is a group insurance plan that provides a lump-sum benefit to eligible Canadian Armed Forces (CAF) members for an accidental dismemberment loss, or loss of use, of a limb, or the loss of sight, speech or hearing, which is attributable to military service and occurred by way of accidental, external and violent means. "Loss," as used above, shall mean a total and irrecoverable loss and includes total and irrecoverable loss of use. Contact For further information contact the local SISIP Financial office or SISIP Financial at 1-800-267-6681. The primary point of contact for CAF LTD is CAF LTD Services – Manulife at 1-800-565-0701. More Information about this program
You may be eligible for: Next of Kin (NOK) Travel Entitlements when a Canadian Armed Forces (CAF) Member Dies When an officer or non-commissioned member (NCM) dies on service, next-of-kin (NOK) who are eligible may be entitled to have their travel and living expenses paid or reimbursed if they attend a military repatriation ceremony, a military funeral for the officer or NCM, an interment of the officer or NCM, a military memorial service, or attend meetings of a Board of Inquiry (BOI) into the circumstances of the death. In accordance with QR&O 209.02, the Chief of Defence Staff (CDS) shall authorize a military memorial service or a military repatriation ceremony if the CDS determines it is in the best interest of the Canadian Armed Forces (CAF). Contact For further information, please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 or visit your nearest Canadian Armed Forces Transition Centre/Unit for as-sistance. More Information about this program
You may be eligible for: Unused Leave Entitlement The purpose of the unused leave entitlement is to ensure that the member's estate receives payment of the unused leave to which the member would be entitled. Contact For administrative questions relating to Unused Leave, contact DMCA 4 at 1-866-240-6726. For information relating to Unused Leave payment, contact Director Military Pay and Allowances Processing (DMPAP) at 1-800-773-7705. More Information about this program
You may be eligible for: Spousal Education Upgrade Benefit The purpose of the Spousal Education Upgrade Benefit is to reimburse an ill or injured member for expenses to improve their spouse's or common-law partner's employability. Contact The Point of Contact (POC) to determine eligibility and initiate a request for reimbursement is the local Canadian Armed Forces Transition Centre/Unit or please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 for assistance. More Information about this program
You may be eligible for: Federal Public Service Employment - Spousal Priority Entitlement Benefit for Surviving Spouses and Partners Surviving spouses or common law-partners of Canadian Armed Forces (CAF) members who meet certain eligibility criteria are entitled to be considered for employment on an external advertised appointment process in priority to those persons with no priority status for a position in the public service. Contact For additional information on the spouse/common-law partner priority entitlement in the public service, contact DCSM at 1-800-883-6094 or DND.Transition.MDN@forces.gc.ca. More Information about this program
You may be eligible for: Supplementary Death Benefit The Supplementary Death Benefit (SDB) is a benefit similar to term life insurance. This plan requires mandatory contribution from its participants. Contact The DCFPS administers benefits available under the SDB Plan. Contact DCFPS toll free at 1-800-267-0325. More Information about this program
You may be eligible for: Death Gratuity—Reserve Force other than Class “C” Reserve Service Members of the Reserve Force who are not eligible for Supplementary Death Benefits (SDB) may be eligible for the Death Gratuity. Contact Payment of the Death Gratuity is arranged by National Defence Headquarters (NDHQ) Director Military Pay and Allowances Processing (DMPAP) upon receipt of the notification of death, presumption of death or reported missing from the member's unit. For more information, DMPAP may be reached at (613)-971-6172 or toll free at 1-800-773-7705. More Information about this program
You may be eligible for: Funeral and Burial Expenses The purpose of this instruction is to assist in defraying the cost of a dignified funeral and burial for members of the Regular and Reserve forces who pass away while on service. Contact For further information, please contact the Canadian Armed Forces Transition Group Headquarters toll free at 1-800-883-6094 or visit your nearest Canadian Armed Forces Transition Centre/Unit for assistance. More Information about this program
You may be eligible for: National Military Cemetery (NMC) Dedicated in June 2001, the National Military Cemetery (NMC) is a national focal point for sacrifices made to maintain Canada's commitment to peace and security, both internationally and at home. The Department of National Defence, in partnership with Beechwood, the National Cemetery of Canada in Ottawa, operates the NMC of the Canadian Armed Forces (CAF). Contact All inquiries related to applications for burial in the NMC should be directed to DCSM. Mailing address Directorate of Casualty Support Management Canadian Armed Forces Liaison Officer to the National Military Cemetery National Defence Headquarters 101 Colonel By Drive, Ottawa, Ontario K1A 0K2 CAF TG (Non-crisis hotline) Tel: 1-800-883-6094 Fax: 613-971-0114 NMC staff can be reached at 613-696-0117 E-mail NationalMilitaryCemetery-CimetiereMilitaireNational@forces.gc.ca Website Casualty Support To contact Beechwood Cemetery to make arrangements after your application has been approved, call 1-866-990-9530 or 613-741-9530 and Fax: 613-741-8584 E-mail nmc@beechwoodottawa.com Website Beechwood Mailing address 280 ave. Beechwood Ave Ottawa, Ontario K1L 8A6 More Information about this program

Date modified:: 2022-10-17

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This is a list of programs you may be eligible for

Military Family Resource Centres

CF1 Card - Rewards Discounts Services

Canadian Forces Member Assistance Program (CFMAP)

HOPE Program (Helping Our Peers by Providing Empathy)

Operational Stress Injury Social Support (OSISS)

Soldier On

The Road to Mental Readiness (R2MR) Program

Atlas Institute for Veterans and Families

Medical Treatment and Expenses

SISIP Financial Services (SISIP FS)

Canadian Defence Community Banking (CDCB)

Employment for Military and Veteran Spouses

Virtual Doctor Support for Military Families

Veteran Family Telemedicine Service

Return Move (Reserve Force)

Reserve Dental Care Plan (RDCP)

Dependants' Dental Care Plan (DDCP)

Group Medical Benefits— Public Service Health Care Plan (PSHCP)

Sexual Misconduct Support and Resource Centre

National Defence and Canadian Armed Forces Ombudsman

Education Expense Reimbursement (EER)

Canadian Armed Forces Transition Group (CAF TG) Headquarters Client Services

Canadian Armed Forces Return to Duty Program for Members (CAF RTD)

PSP Reconditioning Program

Second Career Assistance Network (SCAN)

Planning Ahead: Wills and Estate Planning

Caregiver Assistance Benefits

Home Assistance Benefit

Allowance - Loss of Operational Allowances (ALOA)

Reserve Force Compensation (RFC) During a Period of Injury, Disease or Illness

Extension of Class "C" for Reserve Service Personnel sustaining injury or Illness on Special Duty Service (SDS)

Next of Kin Travel Benefit (NKTB) for Ill and Injured Members

Government Employee's Compensation Act (GECA) - Disability Benefits

Vehicle Modifications Benefit

Home Modifications Benefit

Home Modification Move Benefit

Attendant Care benefit

Posting to CAF Transition Group (CAF TG) and the Service Personnel Holding List (SPHL)

Vocational Rehabilitation Program for Serving Members (VRPSM)

My VAC Account

Veterans Affairs Canada Benefits

Veteran Family Program

Federal Public Service Employment Priority Appointment for Eligible 3(a) or 3(b) Released Canadian Armed Forces (CAF) Members

Canadian Armed Forces (CAF) Transition Group (TG) Military Career Transition Services

Digital Transition Centre: Book an Appointment with a Transition Advisor for a transition plan consultation

Veterans Affairs Canada (VAC) Benefits and Services

Translate your military skills, training, and experience to civilian equivalencies

My Transition App

Military transition events calendar

Royal Canadian Legion — Services Bureau

Regular Force Release Information (Financial Aspects)

Veteran Ombudsman

Canadian Forces Severance Pay (CFSP)

Intended Place of Residence (IPR)

Canadian Forces Superannuation Act (CFSA) – Pension Benefits for Members

Pensioner's Dental Service Plan (PDSP)

Veteran's Service Card (VSC)

CAF - Long Term Disability (LTD) (SISIP FS) Vocational Rehabilitation Program (VRP)

Quebec Pension Plan (QPP) - Disability Benefits

Canada Revenue Agency (CRA) Disability Tax Credit

Canada Pension Plan (CPP) Disability Benefits

United Nations (UN) Military - Death and Disability Compensation

Designated Assistant

Canada Pension Plan (CPP) Survivor Benefits

Quebec Pension Plan (QPP) Survivor Benefits

Government Employee's Compensation Act (GECA) - Death Benefits

Canadian Forces Superannuation Act(CFSA) – Survivor Benefits

The Canada Company Scholarship Program

SISIP - Accidental Dismemberment Insurance Plan (ADIP)